Production and Shipping

How do I track my order?


If your order has shipped, you will be able to track it via your emailed tracking number or by going to your My Account page. If your order hasn't entered production yet, it will say "Processing" under order status until it's scheduled to begin...

Can you rush my order?


We're sorry, but we cannot. Our workroom is constantly booked and we sew in the order of requests received to be fair to all customers. Plan ahead, especially one to three months before the holiday season as this is when we are the busiest.

How long does shipping take?


Shipping varies depending on how busy our workroom is. Our current shipping estimates are as follows: Current Shipping Estimates by Department      ❱    Custom Department: 5-6...

How long is your production time?


It varies depending on how busy our workroom is. Our current shipping estimates are as follows: Current Shipping Estimates by Department      ❱    Custom Department: 5-6...

Can you use my old curtain or bedsheet to make curtains?


We're sorry, but we don't create products from existing items. If we accept an order to be made from your own fabric (COM, or customer's own materials), we expect to receive new 54" wide home decor fabric. It must arrive on a roll and cannot be...

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