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Important Questions and Answers
Is this product ready-made?
No, all our curtains are custom-made in the US.
Can I get a sample of the fabric first?
Of course. Click on the small picture of the fabric above, then click on the large button titled "Get a Sample" to purchase a sample.
What kind of hardware do I need?
Any sturdy curtain rod will work. If choosing to use the rod pocket, you can use a rod up to 1-5/8" in diameter.
Can I also buy a matching valance or faux shade?
If your fabric is available as a curtain, chances are it's available for our other custom window treatments. Look for it in our custom valance or faux shade valance products. Sort the fabrics by color to find your desired fabric easier.
Return and Cancellation Policy
Return Policy
Our curtains are final sales since they are custom-made by our workroom.
We do, however, stand behind our sewing and accept refunds or exchanges if there is an error in workmanship or damage during shipping. We must be notified in writing within 14 days of delivery if you'd like to start a claim - you can find our contact page here.
We cannot honor return requests if your window was measured incorrectly or the fabric looks different on your device screen. To ensure you will be satisfied with your purchase, we encourage you to buy a fabric sample first and to follow the instructions we suggest, including our measuring and hardware recommendations.
Cancellation Policy
Our aim is to complete your order in a timely manner and start working on getting its supplies and patterns ready almost immediately after you place it. For that reason, we can only honor cancellations within the first 24 hours of the time that the order is placed. Your request must be made in writing - use our contact page to do this.
Processing Time
Our processing times depend on how busy our workroom is. For the most recent production estimates, check the shipping options on the checkout page.
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Vendor Information
- Store Name: Custom Department
- Vendor: Custom Department
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