Is this product a functional London shade?
No, faux London shades (also known as tailed balloon valances) are stationary valances that are made to look like London shades only. Their length is fixed and they cannot be raised or lowered.
Can I get a sample of the fabric first?
Of course. Click on the small picture of the fabric above, then click on the large button titled "Get a Sample" to purchase a sample.
How do I measure my window?
Measure the outer edges of the window, including the window frame, then add approximately 8 to 9 inches. For example, you'll need to order a 48-inch to 49-inch wide valance if your window measures 40 inches wide.
Note that this valance hangs flat to give you a sleek, clean, modern look. It isn't intended to be gathered.
What kind of hardware do I need?
You will need a curtain rod with a 2-1/2- or 3-inch projection, as this valance is intended to wrap around the sides. Lockseam rods, wraparound rods, or 2-1/2-inch flat wide pocket (Dauphine) rods will all work since the valance comes with a generous rod pocket. What matters is for the rod to have the correct projection.
Can I also buy a matching valance or draperies?
If your fabric is available as a faux shade, chances are it's available for our other custom window treatments. Look for it in our custom valances or custom draperies products. Sort the fabrics by color to find your desired fabric easier. Keep in mind that those custom products require more time to sew, so the turnaround time may be extended by about an additional week.
Our tailed balloon valances are final sales since they are custom-made by our workroom.
We do, however, stand behind our sewing and accept refunds or exchanges if there is an error in workmanship or damage during shipping. We must be notified in writing within 14 days of delivery if you'd like to start a claim - you can find our contact page here.
We cannot honor return requests if your window was measured incorrectly or the fabric looks different on your device screen. To ensure you will be satisfied with your purchase, we encourage you to buy a fabric sample first and to follow the instructions we suggest, including our measuring and hardware recommendations.
Our aim is to complete your order in a timely manner and start working on getting its supplies and patterns ready almost immediately after you place it. For that reason, we can only honor cancellations within the first 24 hours of the time that the order is placed. Your request must be made in writing - use our contact page to do this.
Our processing times depend on how busy our workroom is. For the most recent production estimates, check the shipping options on the checkout page.
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