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Important Questions and Answers
Is this product a functional Roman shade?
No, faux shades are stationary valances that are made to look like Roman shades only. Their length is fixed.
Can I get a sample of the fabric first?
Of course. Click on the small picture of the fabric above, then click on the large button titled "Get a Sample" to purchase a sample.
What is the difference between a faux shade and a functional Roman shade?
A faux shade is a valance that has a fixed length, fixed folds, and is mounted on a curtain rod using a rod pocket. A functional Roman shade can be raised up and lowered down and is mounted on a board. The product offered on this page is a faux shade. If you need a functional Roman shade, please see these products instead.
What kind of hardware do I need?
For outside mounts without side flaps, you'll need a curtain rod with decorative finials or end caps on each side. The general rule is for the rod pocket to be double the rod thickness. So for 3" rod pockets, a curtain rod with a 1" to 1-3/8" diameter is ideal. For 2" rod pockets, a curtain rod with a 3/4" diameter is best. The 2-1/2" rod pocket is best for curtain rods up to 1-1/4" in diameter.
Most curtain rods used for the side flap option should work with a 2-1/2" rod pocket. You'll need a lockseam rod if you purchase side flaps.
For inside mounts, you'll need a spring tension rod. Windows up to 45" wide will do fine with a simple white spring tension rod. Extra long, blackout-lined, or wide valances are best with a 1" diameter spring tension rod made of sturdier metal.
Can I also buy a matching valance or draperies?
If your fabric is available as a faux shade, chances are it's available for our other custom window treatments. Look for it in our custom valances or custom draperies products. Sort the fabrics by color to find your desired fabric easier. Keep in mind that those custom products require more time to sew, so the turnaround time may be extended by about an additional week.
Return and Cancellation Policy
Return Policy
Our faux shades are final sales since they are custom-made by our workroom.
We do, however, stand behind our sewing and accept refunds or exchanges if there is an error in workmanship or damage during shipping. We must be notified in writing within 14 days of delivery if you'd like to start a claim - you can find our contact page here.
We cannot honor return requests if your window was measured incorrectly or the fabric looks different on your device screen. To ensure you will be satisfied with your purchase, we encourage you to buy a fabric sample first and to follow the instructions we suggest, including our measuring and hardware recommendations.
Cancellation Policy
Our aim is to complete your order in a timely manner and start working on getting its supplies and patterns ready almost immediately after you place it. For that reason, we can only honor cancellations within the first 24 hours of the time that the order is placed. Your request must be made in writing - use our contact page to do this.
Processing Time
Our processing times depend on how busy our workroom is. For the most recent production estimates, check the shipping options on the checkout page.
Vendor Information
- Store Name: Custom Department
- Vendor: Custom Department
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